Privacy Policy

This Privacy Policy describes how the Claystore online store processes the personal data of customers and website visitors.

1. General provisions

We respect the privacy of our customers and strive to ensure proper protection of personal data.

Personal data is processed in accordance with applicable personal data protection laws, including the EU General Data Protection Regulation (GDPR).

2. What data we may collect

Depending on how the website is used and how an order is placed, we may collect the following data:

  • first and last name;

  • phone number;

  • email address;

  • data necessary for order delivery;

  • information about the order and purchase;

  • data that the customer provides independently when contacting us.

We try to collect only the data that is necessary for the relevant purpose.

3. What personal data is used for

Personal data may be used for:

  • placing and processing orders;

  • processing payments;

  • organizing delivery;

  • communicating with the customer regarding the order;

  • processing returns and claims;

  • responding to customer inquiries;

  • fulfilling obligations provided for by law;

  • improving the operation of the online store and its services.

4. Transfer of data to third parties

To fulfill an order, certain personal data may be transferred to companies and service providers that are necessary for the operation of the online store.

For example, data may be transferred to:

  • delivery service;

  • payment providers;

  • technical service providers ensuring the operation of the online store.

Such data is transferred only to the extent necessary for the relevant purpose.

5. Payments

When paying for an order, payment data is processed by the relevant payment provider.

We do not store customers' bank card details if such data is processed directly by the payment provider.

6. Storage of personal data

Personal data is stored for as long as necessary to fulfill the purposes for which it was collected, as well as for the period required to comply with legal requirements.

7. Customer rights

In accordance with applicable law, the customer has the right to:

  • obtain information about their personal data;

  • request correction of inaccurate data;

  • in cases предусмотренных by law, request deletion of data;

  • restrict the processing of data;

  • object to certain types of processing;

  • in предусмотренных cases, receive their data in a portable format;

  • withdraw consent if processing is based on consent.

To exercise their rights, the customer may contact us by email.

8. Direct marketing

If the customer receives advertising or informational messages, they have the option to opt out of receiving them.

Opting out of advertising messages does not affect the processing of data necessary to fulfill an order or other obligations.

9. Cookies

The website may use cookies and similar technologies.

Detailed information about the use of cookies is contained in a separate Cookies Policy.

10. Data security

We take reasonable technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, loss, or destruction.

11. Inquiries regarding personal data

For issues related to the processing of personal data, the customer may contact:

E-mail: [email protected]
Phone: +372 5833 7798

12. Policy changes

We may periodically update this Privacy Policy if necessary due to changes in legislation, the operation of the online store, or the services used.

The current version of the Privacy Policy is always posted on the Claystore online store website.

Elite Studio OÜ